환불 정책

Effective Date: 28 May 2026

1. Policy Overview
IHOLICS aims to provide a fair and transparent returns, exchanges and refunds process for all online purchases. All return or exchange requests must be submitted to hello@iholics.com.au within the applicable timeframe. Returned items will be inspected before an exchange or refund is approved. This policy operates in accordance with the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

2. Eyewear Frames and Sunglasses
Frames and sunglasses may be returned or exchanged within 14 days of receiving your order, subject to the conditions below. To be eligible, the item must:

• Be unworn and unused
• Be in its original resellable condition
• Have no scratches, damage, alterations or additional adjustments
• Include all original packaging, tags and labels
• Be accompanied by proof of purchase

To request a return or exchange, please contact hello@iholics.com.au before sending the item back to us. Items returned without prior approval may not be accepted. Once received, the item will be inspected. Please allow approximately 3–10 business days for inspection and approval. For change-of-mind returns or exchanges, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
If the item is faulty, damaged, or incorrectly supplied by IHOLICS, we will assist you in accordance with the Australian Consumer Law and cover applicable shipping costs where required. Sale items and gift cards are not eligible for change-of-mind returns or exchanges.

3. Special Orders, LINDBERG and Limited Edition Products
LINDBERG custom orders, Limited Edition products and other specially ordered or made-to-order products cannot be changed or cancelled once the order has been confirmed. Once your order is confirmed, production or special ordering may commence specifically for your purchase. For this reason, change-of-mind cancellations, exchanges and returns are not available for these products. Please carefully confirm the model, colour, size and other specifications before placing your order. This exclusion does not limit any rights you may have under the Australian Consumer Law in relation to faulty, damaged or incorrectly supplied products. Standard return and exchange conditions may apply to regular LINDBERG stock frames held by IHOLICS that have not been specially ordered or customised.

4. Contact Lenses
For hygiene and safety reasons, contact lenses are subject to separate return and exchange conditions. Unopened contact lenses may be eligible for exchange within 14 days of receiving your order. To be eligible for an exchange:

• The product must be unopened
• The packaging must be undamaged
• There must be no writing, labels or markings added to the box
• The product must remain in resellable condition

Please contact hello@iholics.com.au before returning any contact lenses.

Once the returned product is received, please allow approximately 1–5 business days for inspection. If approved, the replacement product will be arranged. For change-of-mind exchanges, return shipping and any applicable re-delivery costs are the responsibility of the customer. Change-of-mind refunds are not available for contact lenses. 
If a contact lens product is faulty, damaged, or incorrectly supplied by IHOLICS, please contact us as soon as possible so we can assess the issue and provide an appropriate remedy.

5. Damaged, Faulty or Incorrect Items
Please inspect your order as soon as it is received. If your item arrives damaged, is faulty, or is different from what you ordered, please contact hello@iholics.com.au as soon as possible with your order details and, where appropriate, photographs of the issue. We will assess the matter and provide an appropriate remedy in accordance with the Australian Consumer Law.

6. Refunds
Once a returned item has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Please allow up to 10 business days for IHOLICS to process an approved refund. Additional processing time may be required by your bank or payment provider. Original shipping charges and return shipping costs are not refundable for change-of-mind returns. Where the return relates to a faulty, damaged or incorrectly supplied product, applicable shipping costs will be handled in accordance with the Australian Consumer Law.

7. How to Request a Return or Exchange
Before returning any product, please contact: hello@iholics.com.au
Please include your order number and the reason for your return or exchange. Return instructions will be provided after your request has been reviewed. Products sent to IHOLICS without prior return authorisation may not be accepted.

8. Final Notice
Please choose carefully before placing your order, particularly for LINDBERG custom orders, Limited Edition products and other specially ordered items, as these orders cannot be changed or cancelled once confirmed. IHOLICS reserves the right to inspect all returned products before approving an exchange or refund.

Your rights under the Australian Consumer Law remain unaffected.